Terms of Service

1. Identity, scope and acceptance

‍These terms govern binamd.ca, appointments, purchases, and services offered by Clinique Médicale Bina Inc. / Bina Medical Clinic Inc.(“Bina”), NEQ 1181562878, Suite 101, 6955 Taschereau Boulevard, Brossard, Quebec J4Z 1A7, 514-307-0111, info@binamd.ca. By booking or purchasing after having an opportunity to review and retain these terms, you accept them. They supplement, and do not replace, clinical consent, professional instructions or service-specificagreements. Mandatory law and professional duties prevail. Acceptance of the terms is not blanket consent to the use of personal information. For a distance contract covered by Quebecconsumer-protection law, you are entitled to review and correct the information or decline the offer before contracting, and to receive a retainable, printable contract copy within 15 days after it is concluded. Laboratoire Lumina Inc. is a separate affiliated company. Its services are governed by its own terms and privacy policy.

‍2. Language

The French version is made available first. After receiving it, you may expressly choose the English or Persian version. No mandatory right under Quebec’s Charter of the French language is waived.

‍3. Services and clinical relationship

‍Bina offers private care, telemedicine,healthcare-professional services and certain diagnostic or related services. Some professionals may also provide RAMQ-insured services in separate circumstances that are clearly identified. The public or private status, responsible professional, and fees are confirmed before the service. Website content, a form, or a booking does not alone create a therapeutic relationship. That relationship begins when a professional accepts to assess or treat you. Each professional retains independent clinical judgment.No diagnosis, prescription, referral, certificate, test result, timeframe, or therapeutic outcome is guaranteed. A professional may refuse or stop a service, require an in-person assessment, order testing, or make a referral when appropriate.

‍4. Emergencies and telemedicine

‍Bina is not an emergency service. For an emergency or severe symptoms, call 911 or go to an emergency department. Telemedicine is offered only while the patient is physically in Quebec. You must provide accurate identity, location, and callback information, use a private setting, and report any deterioration. Telemedicine has technical and clinical limits; an appointment may be converted to telephone or redirected to in-person care. Professional duties concerning consent, continuity of care, in-person referral and test follow-up continue to apply in telemedicine. If disconnected, contact the clinic; for an emergency, call 911.

‍5. Appointments, prices and payment

‍The price, taxes, inclusions and reasonably foreseeablecosts are displayed or communicated before purchase. Uninsured services are payable on the terms shown at booking. A payment processor may retain a secure card token; Bina does not receive the full card number. Unless an exception is stated or Bina reasonably accepts the circumstances, cancellation or rescheduling with less than 24 hours’ notice, or a no-show, may result in a $99 fee. The fee and charge authorization must be disclosed before confirmation. No fee applies to an insured service where prohibited by law. Refunds are provided as required by law and under anyservice-specific terms disclosed before purchase. A service already provided is generally non-refundable, subject to applicable rights.

‍6. Memberships

‍A membership lasts 12 months and does not renew automatically. Monthly instalments may be offered without making the membership a month-to-month contract. You may cancel without giving a reason. Benefits end on cancellation; services already used may be repriced at regular rates, prior payments are credited, and only the supported difference becomes due. Unused future services are not charged. Membership never changes clinical triage or priority based on medical need.

‍7. Prescriptions, testing, products and third parties

‍A prescription is issued only after an appropriate assessment and when lawful and clinically indicated. It is never guaranteed. Patients choose their pharmacy. Some tests, devices, specimen services or other services are provided or analyzed by third parties or by Lumina. Before purchase, Bina discloses the provider’s identity, price, material limitations, relevant financial interests, and information destination when material. Drug samples supplied by Bina are free. Third-party timing, availability and results may be outsideBina’s control. Nothing limits a patient remedy available under law.

‍8. Records, communications and represented persons

‍Clinical results and documents are delivered through the secure MYLE portal by default. Email may be used on a clear request after risks are explained. Administrative messages are not medical advice and must not be used for emergencies. A parent, tutor or representative must establish authority when required. The capable minor’s rights and applicable confidentiality rules are respected. Use of an optional AI-assisted clinical scribe requires separate consent and may be refused without losing access to care.

‍9. Your responsibilities and website use

‍You must provide accurate information, protect your access credentials, follow safety instructions, and treat staff respectfully. Bina may suspend access for fraud, threats, abuse, justified non-payment or unlawful use, while respecting continuity-of-care and professional duties. Website content is general and does not replace a consultation. It may not be copied, commercially exploited or unlawfully disrupted. External links are provided for convenience; their operators have separate terms and practices.

‍10. Liability, complaints and governing law

‍Bina and its professionals remain responsible to the extent required by law. Nothing excludes liability that cannot legally be excluded or rights under Quebec consumer-protection law. General complaints may be sent to relations@binamd.ca.Privacy matters go to confidentialite@binamd.ca. Bina targets acknowledgement within five business days. Quebec law and applicable federal law govern these terms. A material change is published with its effective date and does not retroactively remove an acquired right.