Important notice
This Privacy Policy applies to our website, online intake forms, and communications related to booking and clinic services. It does not replace medical advice.

1. Who we are
Bina Medical Clinic is a private medical clinic located in Brossard, Québec, serving the South Shore and Greater Montréal.

2. What this policy covers
This Privacy Policy explains:
- what personal information we collect
- how and why we use it
- how we protect it
- when we share it
- how you can access, correct, or withdraw consent

3. Personal information we may collect
Depending on how you interact with us, we may collect:
- Identity and contact information (name, phone number, email address)
- Appointment and administrative details (availability, preferences, reason for visit at a high level)
- Billing information (where applicable)
- Communications (emails, messages, call notes)
- Technical information from our website (IP address, device type, browser, pages viewed, approximate location)
- If you become a patient, we may collect and maintain personal health information as required to provide care, and to meet professional and legal obligations.

4. How we collect information
We collect personal information when you:
- book an appointment onlinecomplete a form on our website
- contact us by phone, email, or messageattend an appointment
- browse our website (via cookies and similar technologies)

5. Why we collect and use personal information
We use personal information to:
- respond to inquiries and requests
- schedule, confirm, and manage appointments
- provide clinic services and follow-up communications
- prepare and maintain required records
- process payments and issue invoices/receipts (if applicable)
- meet legal, regulatory, and professional obligations
- improve our website and service quality

6. Consent
We collect, use, and disclose personal information with your consent, unless permitted or required by law.
You may withdraw consent at any time, subject to legal and contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to provide certain services.

7. Cookies and analytics
Our website may use cookies and similar technologies to:
- ensure the site functions properly
- measure traffic and performance
- improve user experience
You can adjust cookie preferences in your browser settings. Disabling cookies may affect site functionality.

8. Third-party service providers
We may use trusted third-party providers (for example: online booking, secure forms, email communications, analytics, and hosting) to support our operations.
These providers may process personal information only as needed to deliver services on our behalf, and are expected to protect it using appropriate safeguards.

9. Disclosure of personal information
We do not sell personal information.
We may disclose personal information when:
- you request or authorize it
- it is necessary to deliver a service you requested (e.g., booking or communications tools)
- required by law, court order, or regulatory authority
- needed to protect rights, safety, and security (including fraud prevention)

10. Safeguards and security
We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
No method of transmission or storage is 100% secure. We encourage you to avoid sending sensitive personal health information by unencrypted email.

11. Retention
We retain personal information only as long as necessary for the purposes described in this policy, and as required by applicable laws and professional record-keeping obligations.

12. Access and correction
You may request access to, and correction of, personal information we hold about you, subject to legal limitations.

13. Children’s privacy
Our website is not intended for children under the age of majority. If you believe a child has provided personal information through our website, contact us so we can take appropriate steps.

14. Changes to this policy
We may update this Privacy Policy from time to time. The most current version will be posted on this page.

15. Contact (privacy officer)
If you have questions, requests, or concerns about privacy, contact us:
‍Phone: +1 (514) 307-0111
‍Email: Info@binamd.ca
‍Mailing address: Suite 101, 6955 Bd Taschereau,
Brossard, QC J4Z 1A7

16. Legal compliance (Québec / Canada)
We aim to handle personal information in accordance with applicable privacy laws and guidance, including:
- Québec’s Act respecting the protection of personal information in the private sector (as modernized by Law 25)
- Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable
- applicable professional and regulatory obligations for healthcare services in Québec and Canada
Where there is a conflict between this policy and applicable law, the law will prevail.